Coinbase CEO Brian Armstrong said in a social media post Thursday that a ransom note arrived via email asking for $20 million in Bitcoin in exchange for not releasing information hackers had obtained on Coinbase's customers. ...
In today’s competitive retail landscape, exceptional customer service can set a brand apart. You’ve likely experienced both outstanding service that leaves a lasting impression and disappointing interactions that make you think twice about returning. Understanding what makes customer service truly great can help you appreciate the nuances that contribute to a positive shopping experience. ...
A Minneapolis Public Schools parent, Levi Chapman, is demanding accountability after his third-grade son was allegedly exposed to pornography on a teacher’s personal iPad during class, KSTP reported. ...
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When I need the real scoop on marketing tech, I skip glossy vendor decks and ask the people knee‑deep in campaigns, aka G2 super users and icons. ...
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“Multiple people in an organization need access to customer information, yet historically, CRMs have been relegated to only sales teams,” said Mani Vembu, CEO, Zoho. “As we democratize CRM with the launch of CRM for Everyone, we also need to build in capabilities that make it easy for anyone to build and extend CRM with simple prompts, without having to be an expert in the system. This is where Zia’s advanced capabilities come in. Now, anyone can create capabilities, workflows, or reports in CRM with a simple prompt. They can also make their CRM look the way they want with Zia’s image to design capabilities.” ...
Sharpe James, Newark, New Jersey’s longest-serving mayor, died May 10, CNN reports. He was 89. ...
This year, AAA is predicting a new Memorial Day weekend travel record with an estimated 45.1 million people venturing at least 50 miles from their homes from Thursday, May 22, to Monday, May 26. That's an increase of 1.4 million travelers compared to last year. (The previous record was set in 2005 with 44 million people, the company notes.) ...